Order Form

Please fill out all applicable lines on the order form. An invoice will then be sent via email for payment. All orders must have payment and below information confirmed before the order will be put on the production schedule. We accept credit cards but a 3% service charge will be applied to all orders, if you would like to pay by credit card a paypal invoice will be sent. Checks are preferred method of payment. If you are a new designer and would like to open an account please fill out a New Account Form which is located under Trade Accounts on the website. If you are a consumer and would like a price quote on our furniture please fill out all applicable lines and a price quote will be emailed to you.

  • MM slash DD slash YYYY
  • Billing

  • Shipping

  • ( if applicable)
  • Item/Fabric/Finish

  • (If custom size)
  • ( if applicable)
  • Terms and Conditions

    Payment: We require a payment of 100% to begin production. Receipt of payment serves as agreement to specifications on this invoice; please verify all information is correct. Fabrication time commences with receipt of payment. It takes approximately 6-9 weeks to produce our furniture. Cancellations: Custom orders can't be cancelled. Once an order is in production, it may not be cancelled. Any change to an order once it is in production, is subject to a change fee.

    Dimensions on our products are approximate due to the hand craftsmanship of each item. Actual dimensions could vary one to two inches. If exact dimensions are required, please indicate that on your order. Custom orders are non-returnable.

    Returns or Repairs: Approval for any repair or return must be received in advance, simply email kldrohan@yahoo.com . Custom orders are non-returnable. Freight damage is the responsibility of the shipping company and bill- to on the shipping Bill of Lading. We will be happy to provide materials or help, but we are not liable or responsible in any way for freight damage and its repair. Damage must be reported upon receipt on the goods. You or your receiver may choose to refuse acceptance of damaged goods or they may sign “Received as damaged”. Do not accept damaged goods without documenting it.

    Warranty: We offer a lifetime warranty on the frame and springs to the original purchaser. Excessive wear or abuse and acts of God (i.e. fire, moving, damage, mildew, water damage etc) will not be covered by our warranty. If those components do not perform as expected under “normal conditions,” these items will be repaired or replaced at No Charge, once our staff has determined “liability.” This service policy extends solely to the original purchaser.

    The Kristin Drohan Collection does not guarantee and will not assume responsibility for color fastness or the wearing qualities of any fabric. Any adjustment made, will depend on the fabric manufacturer’s willingness to stand behind their product. We cannot be responsible for color variations beyond a reasonable commercial match. The Kristin Drohan Collection will not be responsible for fabric that has been treated with a stain-repellent finished by the customer. The Kristin Drohan Collection works with the finest fabric mills. When selecting textiles for our upholstery line, we only purchase fabrics that pass stringent industry standards. Oftentimes fabrics have inherent characteristics that are part of their uniqueness, such as color variation, slubs, or natural fiber contents. Most woven fabrics will show wear due to friction from use. In addition, we cannot control the wear our furniture will receive in the home.