I confirm that this item will fit in my designated space. This item will also make it up or down stairs and through any hallway or doorway needed to the designated placement. Item is not returnable due to failure of proper measurement. 

Payment: We require a payment of 100% to begin production. Receipt of payment serves as agreement to specifications on this invoice; please verify all information is correct. Fabrication time commences with receipt of payment. It takes approximately 4-6 weeks for production of in line product and 8-10 weeks for custom sizing.

Cancellations: Custom orders can’t be cancelled. Once an order is in production, it may not be cancelled. Any change to an order once it is in production, is subject to a change fee.

Dimensions on our products are approximate due to the hand craftsmanship of each item. Actual dimensions could vary one to two inches. If exact dimensions are required, please indicate that on your order. Custom orders are non-returnable.

SHIPPING DAMAGE: DO NOT accept any merchandise that has damaged packaging unless it is opened and inspected upon delivery and deemed in good condition. Should Merchandise be delivered damaged, Client will call / email Kristin Drohan Collection, LLC. A picture of the damaged Merchandise is required. DO NOT SIGN FOR AND ACCEPT DAMAGED MERCHANDISE.

Returns or Repairs: Approval for any repair or return must be received in advance, simply email kristin@kristindrohancollection.com. Custom orders are non-returnable.

Warranty: We offer a lifetime warranty on the frame and springs to the original purchaser. Excessive wear or abuse and acts of God (i.e. fire, moving, damage, mildew, water damage etc) will not be covered by our warranty. If those components do not perform as expected under “normal conditions,” these items will be repaired or replaced at No Charge, once our staff has determined “liability.” This service policy extends solely to the original purchaser.

The Kristin Drohan Collection does not guarantee and will not assume responsibility for color fastness or the wearing qualities of any fabric. Any adjustment made, will depend on the fabric manufacturer’s willingness to stand behind their product. We cannot be responsible for color variations beyond a reasonable commercial match. The Kristin Drohan Collection will not be responsible for fabric that has been treated with a stain-repellent finished by the customer. The Kristin Drohan Collection works with the finest fabric mills. When selecting textiles for our upholstery line, we only purchase fabrics that pass stringent industry standards. Oftentimes fabrics have inherent characteristics that are part of their uniqueness, such as color variation, slubs, or natural fiber contents. Most woven fabrics will show wear due to friction from use. In addition, we cannot control the wear our furniture will receive in the home.